Can I change or delete my account data?

You can request correction or deletion through live chat, WhatsApp or privacy@nova969.vip. We verify your account first, then confirm what can be changed and what must remain for record duties.

How do I contact nova969 about privacy?

Use live chat from 09:00 to 01:00 WIB, WhatsApp support, or email privacy@nova969.vip. Include your account name, registered phone and any DANA, OVO, GoPay or QRIS reference.

Reference

Privacy Policy for Your Account

Sic Bo, Big Bass Bonanza, Dota 2, Aviator, Super Bingo and Mega Fishing create account, wallet and device data that our Privacy Policy explains before you open an…

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What This Policy Covers

nova969 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy terms help you decide whether to open and maintain an account with us. This Privacy Policy covers the data you provide during registration, the payment references created when you use DANA, OVO, GoPay or QRIS, and the device signals we record when you move

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between live casino tables, slot rooms and sportsbook pages. We use those details to run your account, protect access, check wallet activity, answer support requests and meet record-keeping duties that may apply in Indonesia. We do not ask you for more data than the account flow
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needs, and we separate wallet references from game activity where our system design allows it. If a law, payment partner or security check requires retention, we keep the record only for the needed period and restrict internal access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACTS

Reach Us About Your Data

Fast privacy contact matters when your phone changes, a payment receipt looks wrong, or you want a copy of account records.

ACCOUNT CONTROLS

How We Handle Privacy Requests

Your privacy controls sit beside the account tools you already use. From Profile > Security > Devices, you can see recent access and remove a device you no longer own.

Registration details

We collect the details you enter during account creation, such as username, phone and contact email. These fields help us secure login, answer account questions and match privacy requests to the correct profile.

Payment references

DANA, OVO, GoPay and QRIS activity creates time stamps, channel names and reference IDs. We use those records to match wallet movements, handle disputes and keep account history consistent.

Device and login data

When you open the lobby from Chrome on Android, Safari on iPhone or another browser, we record device type, IP range and login time to detect account access that looks unusual.

Cookie handling

Cookies keep your session active, remember basic site choices and help us spot repeated failed logins. You can clear cookies in your browser settings, though you may need to log in again.

Retention checks

We keep account, wallet and security records for periods needed to run the service, answer disputes and meet legal duties. When a record is no longer needed, we remove or limit access.

Correction requests

If your phone, email or wallet detail changes, contact us before your next transaction. We verify the account first, then update the field or explain why a record must stay unchanged.

Privacy Policy Questions Answered

These answers cover the privacy issues you are most likely to search before opening or updating an account. We focus on account data, payment references, cookies, device access and correction requests. If your case involves a recent DANA, OVO, GoPay or QRIS transaction, include the reference ID when you contact us so the privacy team can trace the record faster.

We collect account details you enter, contact data, login records, device signals and payment references. Game pages such as Aviator or Sic Bo may create activity logs tied to your account session.

We store transaction references, channel names, time stamps and status data. We do not need your wallet PIN or OTP, and support will not ask you to send those private codes.

Cookies help keep your session active, remember basic settings and reduce repeated security checks. You can clear them from your browser, but login and security cookies may return after account access.

You can request correction or deletion through live chat, WhatsApp or [email protected]. We verify your account first, then confirm what can be changed and what must remain for record duties.

We keep records while they are needed for account operation, payment checks, security cases and legal duties. After that period, we remove the record or restrict who can view it internally.

Only team roles that need the data for account, wallet, security or privacy work can access it. Internal access is limited by role, and sensitive requests require an account check first.

Use live chat from 09:00 to 01:00 WIB, WhatsApp support, or email [email protected]. Include your account name, registered phone and any DANA, OVO, GoPay or QRIS reference.

Privacy Policy for Your Account

Reach Us About Your Data

How We Handle Privacy Requests

Registration details

Payment references

Device and login data

Cookie handling

Retention checks

Correction requests

Privacy Policy Questions Answered

01 What personal data does nova969 collect?

02 Does nova969 store my DANA, OVO, GoPay or QRIS details?

03 Why do cookies appear when I open live casino or slot pages?

04 Can I change or delete my account data?

05 How long do you keep wallet and login records?

06 Who can access my data inside nova969?

07 How do I contact nova969 about privacy?

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