Who do I contact about a terms issue?

Use live chat from 09:00-23:00 WIB for urgent access issues, or email support@nova969.vip for document or wallet questions. Include your account ID, payment rail and the clause you want us to check.

Reference

Terms for Sic Bo and wallet access

Your nova969 Terms & Conditions set the rules for Sic Bo tables, Big Bass Bonanza rooms, Dota 2 markets, Aviator rounds and wallet actions in one clear page…

Account rulesLocal law appliesOne account onlyDANA OVO QRIS

Explore Lobby Read FAQ

Local law and account conditions

nova969 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear account rules help you know what happens before you fund a wallet, enter Super Bingo, or request a cash-out. These Terms & Conditions explain how we accept an account, when we may pause access, how DANA, OVO, GoPay and QRIS records support wallet checks, and

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what conduct can break your agreement with us. If eligibility is mentioned, it depends on local law and is available only where local law permits. We may update this page when account tools, security checks or payment routing changes; the date shown in your account area
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is the version we apply. Keep one account, enter accurate profile details, protect your password, and contact us before sharing documents through any channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask us before an Aviator terms dispute

Fast contact matters when a clause affects your wallet, account access, or a live table result.

RECORD CARE

How we apply your account terms

Your agreement works only if records are accurate, so we link each terms decision to account data we can verify.

Account data

We use profile details, registered mobile number, login time and wallet entries to apply the Terms & Conditions. These records help us confirm whether a rule was followed before any account action is taken.

Cookie use

Cookies help us keep your session open and remember device checks tied to the terms. If you clear cookies, you may need to log in again and repeat account verification steps.

Password security

Your password is part of the account agreement, so keep it private and change it from Profile > Security if you suspect access by another person. Our team will not ask for it.

Record retention

We keep wallet, message and security records for as long as needed to handle terms disputes, account checks and legal requests. When a record is no longer needed, we reduce or remove it where possible.

Change requests

If your mobile number, name spelling or payment profile changes, contact us before the next wallet action. We may ask for matching details so the terms stay tied to the right account.

Terms updates

When the Terms & Conditions change, we place the current version in the account area and on this page. Continuing to use the account after the update means the new wording applies.

Terms questions before you join

Before you open an account, check the clauses that affect access, wallet activity, payment names and dispute handling. The answers below focus on the Terms & Conditions only, not on general lobby browsing. If a rule is unclear, contact us first; it is easier to fix a profile detail before a transaction than after a wallet check begins.

They cover your account creation, login security, wallet activity, payment matching, game-round records and contact duties. They also explain when we may pause access, request details or close a case under the account agreement.

No. Our terms require one active account per person. If you create another profile, wallet checks may be delayed while we compare mobile numbers, device records and payment details tied to DANA, OVO, GoPay or QRIS.

The payment name should match your account details where possible, and the receipt must relate to your wallet request. If a QRIS or e-wallet record is unclear, we may ask for proof before applying the terms.

We may pause your access when the terms require a check, such as mismatched profile data, repeated failed login attempts, disputed wallet records or activity that conflicts with local law where access is permitted.

We place the current wording on this page and may show an account notice when the change affects access, wallet checks or dispute handling. The version visible at the time of your activity is the reference point.

We use account details, login records, device signals, wallet entries, chat messages and payment receipts to apply the Terms & Conditions. The data helps us confirm the account holder and the sequence of events.

Use live chat from 09:00-23:00 WIB for urgent access issues, or email [email protected] for document or wallet questions. Include your account ID, payment rail and the clause you want us to check.

Terms for Sic Bo and wallet access

Ask us before an Aviator terms dispute

How we apply your account terms

Account data

Cookie use

Password security

Record retention

Change requests

Terms updates

Terms questions before you join

01 What do these Terms & Conditions cover on nova969?

02 Can I open more than one account?

03 How do payment rules apply to DANA, OVO, GoPay and QRIS?

04 When can our account access be paused?

05 How are changes to Terms & Conditions shown?

06 What data is used to apply the terms?

07 Who do I contact about a terms issue?

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